complaint process
Student Complaint Process
As a one of the outstanding private institutions of the Midwest, Maryville University is committed to the academic success and professional development of our students by providing excellent academic programs via distance education in the areas of business, education, health professions, and liberal arts. In fulfilling this commitment, we strive to resolve student complaints in a fair, equitable, expeditious, and amicable manner.
Out-of-state distance learning students are encouraged to use proper institutional protocols in order to resolve their complaints. These protocols are outlined in the Student Complaint Process. However, if such complaints cannot be resolved internally, students may file a complaint with our accrediting agency and/or the corresponding agency in their state of residence.
Maryville University is accredited by the Higher Learning Commission (HLC). Information regarding the HLC complaint process can be found on their website: http://www.hlcommission.org/Student-Resources/complaints.html.
The following list of states outlines the corresponding agency and contact information should students decide to file a complaint at their home state.
VIEW ALL STATES ALPHABETICALLY
-
- Alabama
Alabama Commission on Higher Education (ACHE)
P.O. Box 302000
Montgomery, AL 36130-2000
(334) 242-1998 - Alaska
Alaska Commission on Postsecondary Education (ACPE)
P.O. Box 110505
Juneau, AK 99811‐0505
Program Coordinator for Institutional Authorization
(907) 465-6741 - Arizona
Arizona SARA Council
2323 W 14th St
Tempe, AZ 85281
(602) 529-6649
Lanna Dueck, Executive Director
ldueck.azsara@riosalado.edu - Arkansas
Arkansas Division of Higher Education
423 Main Street
Suite 400
Little Rock, AR 72201
(501) 371-2000 - California
Bureau for Private Postsecondary Education
P.O. Box 980818
West Sacramento, CA 95798-0818
Telephone: (916) 574-8900
Fax: (916) 263-1895 - Colorado
Colorado Department of Higher Education
1560 Broadway
Suite 1600
Denver, CO 80202
(303) 866-2723http://highered.colorado.gov/educators/administration/state-authorization-reciprocity-agreement-sara
- Connecticut
Connecticut Office of Higher Education
450 Columbus Blvd Suite 707
Hartford, CT 06103
(860) 947-1801 - Delaware
Delaware Department of Education
The Townsend Building
401 Federal Street, Suite 2
Dover, DE 19901-3639
(302) 735‐4000 - District of Columbia
Higher Education Licensure Commission (HELC)
1050 First St. NE, Fifth Floor
Washington, DC 20002
(202) 727-6436http://helc.osse.dc.gov/topic/helcadmin/community-stakeholders/public-complaints
- Florida
Commission for Independent Education
325 W. Gaines Street, Suite 1414
Tallahassee, FL 32399-0400
(850) 245-3200 - Georgia
Nonpublic Postsecondary Education Commission
2082 East Exchange Place
Suite 220
Tucker, GA 30084-5305 - Hawaii
Hawaii Post-secondary Education Authorization Program (HPEAP)
Leiopapa A Kamehameha Building
235 S. Beretania Street
Honolulu, HI 96813
(808) 586-7327 - Idaho
Idaho State Board of Education-Private Postsecondary & Proprietary Schools
P.O. Box 83720
650 W. State Street, Suite 307
Boise, ID 83720-0037
(208) 332-1587 - Illinois
Illinois Board of Higher Education
1 N Old State Capitol Plaza suite 333
Springfield, IL 62701
(217) 782-2551 - Indiana
Indiana Commission on Proprietary Education
101 West Ohio Street, Suite 670
Indianapolis, IN 46204
(317) 464-4400 - Iowa
Iowa College Aid
475 SW Fifth St., Suite D
Des Moines, IA 50309
(515) 725-3400 - Kansas
Kansas Board of Regents
1000 SW Jackson Street, Suite 520
Topeka, KS 66612-1368
(785) 296-3421http://www.kansasregents.org/academic_affairs/private_out_of_state/complaint_process
- Kentucky
Kentucky Council on Postsecondary Education
100 Airport Road
Frankfort, KY 40601
(502) 573-1555 - Louisiana
Louisiana Board of Regents
1201 N. Third St., Suite 6-200
Baton Rouge, LA 70802
(225) 342-7084 - Maine
Maine Department of Education-Office of Higher Education Service
23 State House Station
Augusta, ME 04333-0023
(207) 624-6600 - Maryland
Maryland Higher Education Commission
6 N. Liberty Street, 10th Floor
Baltimore, MD 21201
(410) 528-8662
Fax: 410-332-0270http://mhec.maryland.gov/institutions_training/Pages/career/pcs/complaint.aspx
- Massachusetts
Massachusetts Department of Higher Education
One Ashburton Place
Room 1401
Boston, MA 02108
(617) 994-6950 - Michigan
Michigan Department of Licensing and Regulatory Affairs
P.O. Box 30018
Lansing, MI 48909 - Minnesota
Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108-5227
(651) 259-3975
Fax (651) 797-1664 - Mississippi
Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211http://www.mississippi.edu/mcca/student_complaint_process.asp
- Missouri
Missouri Department of Higher Education and Workforce Development
205 Jefferson Street
P.O. Box 1469
Jefferson City, MO 65102-1469
(573) 751-2361 - Montana
Montana University System Office of the Commissioner of Higher Education
560 N. Park Avenue
PO Box 203201,
Helena, Montana 59620-3201,
(406) 449-9124 - Nebraska
Nebraska Coordinating Commission for Postsecondary Education
P.O. Box 95005
Lincoln, NE 68509-5005
(402) 471‐2847http://ccpe.nebraska.gov/student-complaints-against-postsecondary-institutions
- Nevada
Nevada System of Higher Education
2601 Enterprise Rd.
Reno, NV 89512
(775) 784-4901http://nshe.nevada.edu/system-administration/departments/asa/sara/
- New Hampshire
New Hampshire Department of Education, Division of Higher Education, Higher Education Commission
101 Pleasant Street
Concord, NH 03301-3494
(603) 271-3494http://www.education.nh.gov/pathways-education/higher-education-new-hampshire
- New Jersey
Office of the Secretary of Higher Education
P.O. Box 542
Trenton, New Jersey 08625-0542
(609) 292-4310http://www.state.nj.us/highereducation/OSHEComplaintInstructions.shtml
- New Mexico
New Mexico Higher Education Department
2048 Galisteo Street
Santa Fe, NM 87505
(505) 476-8411 - New York
New York State Education Department
Office of College and University EvaluationEBA Room 969
89 Washington Avenue
Albany, New York 12234http://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html
- North Carolina
University of North Carolina Board of Governors
Post-Secondary Education Complaints, c/o Assistant Director of Licensure and Workforce Studies
910 Raleigh Road
Chapel Hill, NC 27515-2688
(919) 962-4621studentcomplaint@northcarolina.edu
http://www.northcarolina.edu/post-secondary-education-complaints/ - North Dakota
North Dakota University System
2000 44th St. SW, Suite 301
Fargo, ND 58103
(701) 239-6676 - Ohio
Ohio Department of Higher Education
25 South Front Street
Columbus, Ohio 43215
(614) 728-3095http://highered.ohio.gov/students/current-college-students/student-complaints/student-complaints
- Oklahoma
Oklahoma State Regents for Higher Education
655 Research Parkway, Suite 200
Oklahoma City, OK 73104
(405) 225-9141http://www.okhighered.org/current-college-students/complaints.shtml
- Oregon
Higher Education Coordinating Commission
Office of Private Postsecondary Education255 Capitol Street NE, Third Floor
Salem, OR 97310 - Pennsylvania
Pennsylvania Department of Education—Division of Higher Education & Career Education
333 Market Street, 12th Floor
Harrisburg, PA 17126-0333
(717) 783-8228
Fax: (717) 722.3622http://www.education.pa.gov/Postsecondary-Adult/CollegeCareer/Pages/Students-Complaints.aspx
- Rhode Island
Rhode Island Office of the Postsecondary Commissioner
560 Jefferson Boulevard, Suite 100
Warwick, RI 02886 - South Carolina
South Carolina Commission on Higher Education— Academic Affairs
Attn: Student Complaint
1122 Lady Street, Suite 300
Columbia, SC 29201
(803) 737-2260 - South Dakota
South Dakota Board of Regents
ATTN: Katie Hubbart
306 E. Capitol Avenue, Suite 200
Pierre, SD 57501
(605) 773-3455http://tdx.sdbor.edu/TDClient/33/Portal/Home/?ID=50219c42-9f6a-45de-82ad-cad22e4afa9b
- Tennessee
Tennessee Higher Education Commission
Division of Postsecondary School AuthorizationAttn: DPSA Complaints
Parkway Towers, Suite 1900
404 James Robertson Parkway
Nashville TN 37243-0830
(615) 253-8857 - Texas
Texas Higher Education Coordinating Board
Office of General Counsel
P.O. Box 12788
Austin, Texas 78711-2788
(512) 427-6101 - Utah
Utah System of Higher Education – Board of Regents
60 South 400 West
Salt Lake City, Utah 84101
(801) 321-7200http://ushe.edu/office-of-commissioner/state-authorization-ut-sara/
- Vermont
Vermont Agency of Education
219 North Main Street, Suite 402
Barre, VT 05641
(802) 479-1030http://education.vermont.gov/documents/postsecondary-program-complaint-resolution
- Virginia
State Council of Higher Education for Virginia (SCHEV)
101 N. 14th Street
Richmond, VA 23219
(804) 225-3399 - Washington
Washington Student Achievement Council
P.O. Box 43430
Olympia, WA 98504-3430
(360) 753-7869 - West Virginia
West Virginia Higher Education Policy Commission
Dr. Mark Stotler, Director of Academic Programming
1018 Kanawha Blvd., E. Suite 700
Charleston, WV 25301
(304) 558-0261 - Wisconsin
Distance Learning Authorization Board
- Wyoming
Wyoming Community College Commission
2300 Capitol Avenue, 5th Floor, Suite B
Cheyenne, WY 82002
(307) 777-7068http://communitycolleges.wy.edu/state-authorization-reciprocity-agreement-sara
- Alabama
U.S. Territories
- American Samoa
American Samoa Department of Education
- Guam
Guam Department of Education
- Northern Mariana Islands
Office of the Attorney General
Administration Building
P.O. Box 10007
Saipan, MP 96950-8907
(670) 664-2341 - Puerto Rico
Puerto Rico Council on Education
PO BOX 19900
San Juan PR 00910-1900
(787) 722-2121http://agencias.pr.gov/agencias/cepr/Documents/SARA_Complaint_Process%202022.pdf
- U.S. Virgin Islands
University of the Virgin Islands
Camille McKayle, Provost and Vice President for Academic Affairs
#2 John Brewers Bay
St. Thomas, USVI 00802
(340) 693-1200